Frequently Asked Questions
Find answers to all your questions about our IPTV Smarters Pro service, subscriptions, payment, installation, and more here.
General questions:
Questions fréquentes (FAQ) sur Ibogold
IBOGOLD is an application that allows you to play IBOGOLD streams (live TV, movies, series) from a subscription provided by an IPTV provider.
Yes, to use the IBOGOLD app, you need an IPTV subscription.
When you buy from us, we take care of everything:
🔹 You receive a ready-made subscription.
🔹 We activate your access directly in the app.
🔹 All you have to do is open the app and start watching.
👉 No complicated setup required; we take care of everything for you.
The app is compatible with Android, iOS, Smart TVs (Samsung, LG), FireStick, Android Box, and Windows/Mac.
Simply enter your provider's information:
Username
Password
Server URL (or M3U file)
✅ Yes, the IPTV Smarters Pro app is completely free to download and use.
But be careful! ⚠️
👉 The app does not contain any default content.
To watch channels, movies, or series, you need an active IPTV subscription (which is what we offer).
🎯 In summary:
📱 The app = free
📡 The IPTV subscription = paid
✅ Yes, you can install the app on multiple devices (phone, smart TV, box, etc.) (1 device, 2 devices, or 3 devices).
However, 👉 the number of devices allowed depends on your subscription.
📩 Please contact us first to verify how many devices are included in your plan.
💳 Questions about payment and refunds:
You can pay by credit card, PayPal, or other secure methods offered on our site. All transactions are protected.
Yes. We use secure payment platforms with SSL encryption to ensure the safety of your information.
Refunds are only possible if the IPTV subscription does not work or if you are not satisfied with the service.
Refund requests must be made within 30 days of activation.
After this period, no refunds will be granted.
⏳ The deadline for requesting a refund is 30 days after purchase.
Contact our support team with a screenshot or proof of payment, and we'll resolve the issue as quickly as possible.
(via WhatsApp or Email)
Support & updates:
Restart the app and check your internet connection.
Make sure you have entered your credentials correctly (username, password, and URL).
If the problem persists, contact our technical support via WhatsApp or email.
You can contact us via:
📩 Email: support@ibogold.com
💬 WhatsApp: +44 7426 450453
Unable to connect
Channels not displayed
App crashes
Payment issues
General subscription questions
Our team will respond to you within 30 minutes to 1 hour, every day from 10 a.m. to 11 p.m.