Refund Policy
Last updated: August 7, 2026
30-Day Refund Window
If you purchase a subscription and are not satisfied, you may request a full refund within 30 days of your purchase date. No questions asked. Simply contact our support team and we will process your refund.
Service Issues After Purchase
If your subscription is not working after purchase and you have not been able to use the service, please contact our support team so we can resolve the issue. If we are unable to fix the problem, you are entitled to a full refund on the same day.
Issues After 30 Days
If more than 30 days have passed since your purchase and you experience a technical problem with your subscription, please contact our support team. We will work to resolve the issue. If the problem is not resolved within 48 hours, you are entitled to request a refund.
Partial Refund Calculation
When a refund is issued after you have used the service, the refund amount is calculated based on the remaining unused time on your subscription, minus applicable platform processing fees.
Example
If you purchased a 12-month subscription and used it for 1 month before requesting a refund, you will be reimbursed for the remaining 11 months, minus the platform processing fees.
How to Request a Refund
To request a refund, please contact our support team through one of the following channels:
- WhatsApp — available 24/7
- Telegram — @ibogold
- Email — support@ibogold-reseller.com
Please include your order details and a description of the issue when contacting us. Our team will review your request and respond as quickly as possible.